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FAQ

Frequently Ask Questions

Step 1: Browse through our wide selection of cakes and pick a favourite!
Step 2:Let us know what message on the cake you’d like to have and add additional notes if you have any then click ‘Add to Cart’.
Step 3: Go to the cart page and proceed to check out.
Step 4: Fill in your shipping details and select your preferred payment method. Once your order has been placed, we will send you a confirmation email.
Step 5: Now, wait and relax while we get your freshly baked cake delivered right to you!
Be sure that upon placing your order you are contactable through either WhatsApp or call.

All allergens are displayed in each cake’s product details. Just click into the product to see if it contains wheat, eggs, dairy or nuts. We strongly advise you to read and understand the ingredients and allergens before placing your order as a precautionary measure.

Delivery fee is charged based on the distance of the store you have chosen to your desired address.

Changes to the order can be made, but a prior notice of a minimum of 24-hours is required. Therefore, this clause only applies to orders for the next day and more.

If however, you do notify us under the 24-hours required timing, we will do our best to fulfill the change, but there are no guarantees. Contact us on our customer hotline 9200 11480.

In a case that we are unable to fulfill your change due to the notice being under 24-hours, the initial cake order and delivery time will be fulfilled, regardless.

Yes, you may cancel your order up until 24 hours for ready-made cakes and 36 hours for custom-made cakes before the delivery date you have selected. We will refund the amount paid in the form of in-store credits for your next purchase. In very rare cases, should a cake be unavailable after you have purchased the cake, Marble Store will substitute the cake with the next best cake possible of the same value.

We accept payment via debit card or credit card. Go with whatever that’s easiest for you!

For general inquiries and complaints, you can contact us through our customer service hotline 9200 11480